Order Processing

Orders are processed after the order details, product availability and payment or agreed commercial terms have been confirmed.

Processing time may vary depending on product availability, order quantity and the nature of the order.

Shipping

Shipping arrangements depend on the product, order quantity, delivery location and selected shipping method.

• Shipping charges may vary according to destination, package size, weight and shipping method.
• Applicable shipping charges and delivery arrangements may be communicated before order confirmation.
• Bulk and export orders may have separate shipping arrangements based on the agreed quotation or commercial terms.

Delivery

Delivery timelines can vary depending on the destination, carrier, order type and other circumstances.

Once an order has been dispatched, delivery may also be affected by carrier delays, weather conditions, holidays, customs procedures or other circumstances outside our direct control.

International & Export Orders

For international or export orders, shipping, documentation, customs requirements and other applicable charges may vary according to the destination country and agreed commercial terms.

Damaged Products

If a product arrives damaged, please contact ExportBite as soon as possible after delivery.

To help us review the issue, customers may be asked to provide photographs or videos of the package, product and shipping label.

• Keep the original packaging until the issue is reviewed.
• Provide the order details when contacting us.
• Do not dispose of the damaged product or packaging before receiving further instructions.

Incorrect or Missing Product

If you receive a product that is different from the product ordered, or if an item appears to be missing from the shipment, contact us with the order details and relevant photographs.

After reviewing the information, ExportBite may arrange an appropriate resolution such as replacement, correction or refund, where applicable.

Returns

Because cashews and food products are consumable goods, returns may be restricted for products that have been opened, used or otherwise handled after delivery.

Any return request is subject to review and may depend on the condition of the product and the reason for the request.

Refunds

If a refund is approved, the refund process will depend on the original payment method and the circumstances of the order.

Approved refunds are generally processed through the original payment method wherever possible. The time taken for the amount to appear in the customer's account may depend on the payment provider or banking institution.

Non-Returnable Situations

A return or refund may not be available in situations including, but not limited to:

• Change of mind after opening or using the product.
• Damage caused after delivery due to improper handling or storage.
• Products altered, opened or consumed after delivery.
• Failure to follow applicable product storage instructions.

Bulk & Wholesale Orders

Bulk, wholesale and export orders may be subject to specific commercial terms agreed between ExportBite and the buyer.

In such cases, cancellation, return, replacement, shipping and refund conditions may be governed by the quotation, invoice, purchase order, proforma invoice or other written agreement applicable to the order.

Order Cancellation

Cancellation requests should be submitted as early as possible. Whether an order can be cancelled may depend on its processing, dispatch status and the specific terms agreed for the order.

Once an order has been dispatched or entered into a committed bulk/export fulfilment process, cancellation may not be possible.

Product Quality Concerns

If you believe that there is a quality issue with a product, please contact us with the order information and supporting photographs or videos where relevant.

ExportBite will review the concern and communicate the appropriate next steps based on the circumstances of the order.

Contact for Shipping or Refund Requests

For any shipping, delivery, return, replacement or refund related query, please contact ExportBite using the details below.